Environmental Adventure Company, LLC
Trip Information - Terms and Conditions
You will travel safely and hassle-free with EAC Tours. Please read through the following terms and conditions to understand your rights and responsibilities as a guest on one of our people-to-people tours.
Cancellations and Refunds
Flights and Accommodations
Health and Safety
Rights and Responsibilities
EAC Tours welcomes any questions you may have about these terms and conditions.
The legal name of our company is Environmental Adventure Company, LLC. In the following terms and conditions, EAC Tours is used throughout in place of the full legal name.
Payment Terms and Conditions
For your convenience, EAC Tours accepts the following methods of payment: Visa, MasterCard, American Express, personal or business check, wire or bank transfer, postal money order, bank draft, official or counter check, and credit card check. All transactions should be made payable to EAC Tours.
A non-refundable tour deposit of $500.00 (unless otherwise specified) is required within five days of registration. If you cancel your tour, you may choose to apply your deposit to a future tour or transfer it to another traveler. Registrations are processed on a first come, first served basis and subject to availability. Tour deposits will only be refunded if a tour is cancelled or the dates are changed.
Balance of Payment
The balance of your payment is due 90 days prior to departure. Registrations received and confirmed by EAC Tours less than 90 days prior to departure are payable in full at the time of confirmation.
Traveler Protection and Trust
All client deposits and payments are held in trust accounts until a tour is ready to proceed. Only then are vender and supplier payments made. This means your funds are protected.
EAC Tours reserves the right to deny tour participation to any applicant who misses scheduled tour payments and to applicants whose checks are returned NSF, or whose credit cards are declined.
Cancellations and Refunds
Schedule of Refunds following Client Cancellation
The following refund schedule applies to all travelers. Notice of cancellation must be received by email or post.
Cancellation 90 days prior to departure. Deposits are non-refundable but can be applied in full to future travel with EAC Tours or transferred to another traveler.
Cancellation 60 days prior to departure. Forfeit 50% of tour costs. Paid portion of tour cost can be applied to a future tour with EAC Tours.
Cancellation 30 days prior to departure. Loss of all tour costs.
If you purchase travel cancellation and trip interruption insurance and are unable to participate for reasons of illness or injury, monies paid to EAC Tours and airlines can be claimed and refunded to you by the insurance company as per the conditions outlined in their policies.
Refunds will not be offered to participants who arrive late or depart early from a tour for any reason, or to no-shows.
Cancellations by EAC Tours
EAC Tours reserves the right to cancel a tour prior to departure. Cancellation may occur:
due to a natural disaster; political, economic or social instability; and acts of war, terrorism or God in the US, Cuba or neighboring countries, or;
as a result of too few participants for a tour program to be viable.
In the event EAC Tours cancels a tour program for reasons beyond its control, tour participants may have all monies paid to EAC Tours for services returned, or apply these funds to another EAC Tours program of their choosing.
EAC Tours is not liable or obligated to refund monies paid by tour participants directly to third parties such as airlines. Please consider travel cancellation and trip interruption insurance.
Comprehensive Travel Insurance
Travel cancellation and trip interruption insurance is not included in the tour price, nor does EAC Tours accept responsibility for illness or accidents of any kind prior to or during travel. We strongly recommend travel cancellation and trip interruption insurance, as well as extended health insurance. EAC Tours recommends USI Travel Insurance Select. Please contact https://select.travelinsure.com/?pcode=32590 for more information and a free quote.
All of our trips that include hotel accommodations are based on double occupancy. If you are traveling alone and wish to share a room, we will match you with another single traveler of the same sex, if available. If no roommate is available, a single supplement fee will be charged. Please contact EAC Tours for more information on costs.
Changes to Itineraries and Accommodations
EAC Tours makes every attempt to ensure tour itinerary information is accurate. However, in circumstances beyond our control, changes may occur. We reserve the right to change itinerary activities and substitute hotels whenever necessary without notice. Should promised hotels be changed out or our control, we make every attempt, where and as possible, to secure accommodations of similar quality.
Health and Safety
Anyone of average fitness can enjoy all the activities offered by EAC Tours. Please consult your doctor to see if your health condition is suitable for the trip. The tour leader must be advised in advance of any special health needs. Weather conditions can change without notice and it is the responsibility of the traveler to have proper clothing and equipment. Please contact our office for assistance in what to bring on the trip.
Rights and Responsibilities
Responsibilities of EAC Tours
When you book a tour with EAC Tours, you – and those on whose behalf you are booking – become party to a contract with EAC Tours and the companies providing the services in your tour package. We take great care in selecting the service suppliers (hotels, ground transportation companies, restaurants, etc.), which together provide the travel services you have purchased. We act solely as agents for these suppliers and exercise no direct control over these independent parties.
EAC Tours is not liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment of any kind, to you or your group members, resulting from the acts, omissions or negligence of anyone other than EAC Tours employees acting properly on your behalf. If the entire program is cancelled for any reason, participants shall have no claim other than a full refund (excluding costs of air travel).
Responsibilities of the Tour Participant
All tour participants are expected to obey the laws. Failure to do so will relieve EAC Tours of any and all obligations it may otherwise have to the offending tour participant. EAC Tours also reserves the right to exclude a tour participant from all or part of the program, if the participant’s conduct before or after departure appears likely to compromise the safe, comfortable or enjoyable progress of a tour. In such a case, the tour participant forfeits any claims against EAC Tours.
Reserved Right to Discriminate and Deny Services
Our tour programs are built on and seek to realize mutual respect, understanding, dialogue, learning and friendship. EAC Tours may refuse service to any applicant, registrant or participant whose behavior, in the opinion of EAC Tours employees or vendors, would likely compromise the comfort and the peaceful enjoyment of the participants on a group tour. In such a case, the offending tour participant forfeits any monetary or legal claims against EAC Tours. Tour participants are expected to treat tour mates and tour leaders with respect and consideration at all times.
Information Collected from Website Users
Site users guarantee that any personal information provided through this site is accurate and true. It is the responsibility of each participant to properly inform EAC Tours of any medical problems or special dietary requirements. Under no circumstances, will EAC Tours share your personal information with any agency, government, organization or private entity unless absolutely necessary to ensure your safe travel.
EAC Tours attempts to provide information on this site that is as accurate and up-to-date as possible. While EAC Tours may provide links to other websites, it bears no responsibility for the accuracy of the information provided.